Arlo Pro 4 - No 7 day history?

[JonasEriksson]

Hi all,

I have 3 cameras connected to a base station. All clips can be viewed in the app library.

This summer I added one Arlo Pro 4 connected to a solar panel to this and could view the clips in the library.

Now these clips are gone. History is deleted and no more clips are saved there. I get notifications but nothing is saved.

I have re-booted the base station now and I have also removed the battery in the camera and inserted it again but nothing helps.

Don't you have access to the 7 day history with the Arlo Pro 4?

If I get the subscription for this cam will I get the history back?

[StephenB]

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@JonasEriksson wrote:

Don't you have access to the 7 day history with the Arlo Pro 4?

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No.  All cameras introduced since 2018 (starting with the Ultra) require a subscription for cloud recording.  That includes the Pro 4.

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@JonasEriksson wrote:

If I get the subscription for this cam will I get the history back?

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I don't think so, but it is possible if the recordings were made less than 30 days ago.  You can sign up for one, and then immediately cancel if you don't see the recordings.

If the recordings are more than 30 days old, you'd have lost them even if you were still under the trial subscription.