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App+Phone Hardware: IOS 14.6 on an iPhone 12 mini and also the same IOS version on an iPhone 11 XR
Status: Escalated today (7/24) via support chat [nice and very helpful - no resolution, yet]
Issue: Like others who are experiencing a similar issue, the sound is fine when clicking the camera to go "live" [e.g. can hear birds, people, etc. as expected], however, upon touching the microphone icon and the IOS app switches into "2-way talk" mode... the sound/volume drops dramatically... literally to a faint whisper. The person outside by the camera can hear me perfectly fine, but I barely can make out what they are saying even when I have my phone volume at maximum (and that's being generous).
"Things Learned" while working through the "2-way talk" app sound volume issue with support:
a) Reconfirmed that camera firmware was up-to-date (no updates needed to be applied)
b) Confirmed that both camera sound out (speaker) and sound in (mic) were working [independently of IOS app]
App via non-iPhone Works Fine
a) Confirmed that when using my mac/safari browser and logging into Arlo that I could see the device, go "live" for that specific camera (and hear sound), and then I could click the mic icon (for 2-way talk) and the sound/volume was only slightly lower but remained at a reasonably loud enough volume level to hear one another and WORKED as expected between myself and the person at the camera.
b) Confirmed that when I downloaded the app to my iPad + the Arlo IOS app and tried logging into Arlo that I could see the device, go "live" for that specific camera (and hear sound), and then I could tap the mic icon (for 2-way talk) and the sound/volume was only slightly lower but remained at a reasonably loud enough volume level to hear one another and WORKED as expected between myself and the person at the camera.
REMAINING Arlo App Issue/Experience
Arlo app via two different iPhones FAILED on both phones
a) Tested IOS Arlo App on an iPhone 11 XR - deleted the existing Arlo app, hard rebooted the phone, did a clean re-install of the Arlo app on the iPhone, signed into Arlo so that I could see the device (camera), go "live" for that specific camera (and hear sound), and then I could tap the mic icon (for 2-way talk), allowed/gave permissions for Arlo app to use phone's microphone --- RESULT/ISSUE I tried having a two-way conversation with another person outside at the camera. The person near the camera could hear me perfectly fine (i.e. camera mic works as expected), however, the sound/volume on my phone/app was so low that I didn't think that there was any sound. By turning the phone's volume to maximum and intently listening in a quiet room, I realized that the app's "2-way talk" sound was down so low that any loud outside noise merely sounded like a very faint whisper. Again, the person outside could hear me just fine. When closed down the "2-way talk" and went back to "live" camera mode, the sound returned and at a volume that would be normally expected.
b) Tested IOS Arlo App on an iPhone 12 Mini - same exact experience/issue as with the iPhone XR.
Next Steps - Waiting on follow-up/response from customer support. I'm guessing that this is a needed IOS app update (obviously) but it was odd to myself and support that the iPad app worked as expected and both iPhones had the same issue for 2-way talk sound levels. Sigh, dunno. I figured that I'd share this overly detailed recap in case others were experiencing the same issues and wanted to see if they walked through the same troubleshooting steps as I did. Hopefully, it's helpful to others.
I'm anxiously awaiting a most likely app update notification as a potential solution, I guess [otherwise we'll be forced to return our cameras and sadly switch to an alternate brand, which I hate as I've been an Arlo user since it first came out many years ago and pre-acquisition by Netgear]
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.