Arlo American Customer Doesn't Exist

[felecia34us]

I hate to say it, but this company is TERRIBLE I have asked REPEATEDLY to speak to a supervisor or an agent from the US. I have called and chatted online several times and still no resolution. I had received an email at the beginning of January stating that the plan price will change. So, I reached out to customer service, and they stated that I had to make a choice and select the plan that I wanted. I decided to keep the Arlo Secure Plus Unlimited because I have more than 1 camera for $19.99 / month, mind you I had just had my bank account debited for the monthly charge December 29, 2024. When I selected the plan my bank account was immediately debited again January 9, 2024. So, I immediately reach out to customer service to no avail. I kept getting representatives from India, finally I speak with a rep who says that he understood my problem and in a good faith effort they would give me 30% off for 3 months. Fast forward to February no discount applied. I reach out to them again and went thru so many changes to speak with someone especially someone who speaks fluent ENGLISH!!! I was told once again that I would get a call back which that only happened one time. Then I get multiple emails with multiple case numbers which is nonsense for the same issue which I am unable to respond to, still no resolution. Finally, someone calls me back after 48hrs to say that they have taken care of the problem and that I will see the discount on my next bill. Well guess what I got a notification when I signed into my account stating I had to make a payment and guess what the Payment is  

Next Renewal Date

April 6, 2025

Payment Total

$20.97/mo.

Discount Amount

- $6.00

Next Payment Total

$29.94/mo.

Renewal Term

Monthly   Please make this make sense. Does any of this look like a discount? My plan is $19.99/month so where the heck is the savings. And Now They are going to try and steal $29.94 from me next month NOT. I have tried UNSUCESSFULLY to resolve the issue. I have multiple cameras and do not want to repurchase from another company, but I guess I will have to. Because this company doesn't care about the customer AT ALL. It sure would have been nice to speak with someone from the US where I purchased my cameras who speaks FLUENT ENGLISH TO HELP RESOLVE THIS ISSUE!!! WHAT A WASTE OF TIME AND MONEY....