Alerts not working

[Ingramw]

I’m having problems with no alerts being triggered on Any of the cameras I have set up. It was working on one camera but this has now also stopped. I have tried resetting devices and adding them but no change 

[StephenB]

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@Ingramw wrote:

I’m having problems with no alerts being triggered on Any of the cameras I have set up. It was working on one camera but this has now also stopped. I have tried resetting devices and adding them but no change 

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• Do you see "Library" in your app menu?  Or do you see "Feed" and "Dashboard" instead?
• Do you have an Arlo Secure subscription?

[Ingramw]

Thank you. Yes I have a secure plus subscription and can see “feed” and “dashboard” in the app. 

[StephenB]

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@Ingramw wrote:

Yes I have a secure plus subscription and can see “feed” and “dashboard” in the app. 

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Thx.  Have you checked the mode(s) that you are using - making sure that there are rules for all the cameras, and that those rules include both notifications and recordings?

[Ingramw]

Thank you. I’ve checked “default mode” settings which are all set to detect motion and record . The odd thing is that they were all working until recently and now only one (doorbell) cam is working 

[BrookeN · Accepted solution]

Can you please send a screenshot of what you see under Routines and then Click on the mode so we can see the settings there. 

[StephenB]

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@Ingramw wrote:

Thank you. I’ve checked “default mode” settings which are all set to detect motion and record . 

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Also look in the mode settings (routines->modes, then select the > next to the mode you are using).  Make sure there is a rule for each camera in the "Device Rules" list.

[Ingramw]

Yes this worked! Thank you. 

I needed to set rules under each arm mode as in the attached screenshot. I suppose as was puzzled as it had previously worked without me knowing that I had amended or set these rules at all. Maybe a software upgrade ? 

 

[StephenB]

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@Ingramw wrote:

Yes this worked! Thank you. 

I needed to set rules under each arm mode as in the attached screenshot. I suppose as was puzzled as it had previously worked without me knowing that I had amended or set these rules at all. Maybe a software upgrade ? 

 

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Normally Standby is used to disarm all your cameras.  If you want that capability, then you'd need to remove the rules from that mode (not the others).