Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO PRO 4 keeps going offline and online by itself and draining battery after each reconnect

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Acp11
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Hi I have two Arlo pro 4's in the same spot at my house for over a year but the last month one of them has been going offline by itself every few days and then reconnecting which is causing the battery to drain by 30% each time.  I have to charge the battery weekly because of this.  I have tried restarting the camera, resyncing and re adding the camera on the app but nothing seems to work.  Is it possible a firmware update messed it up? is it possible to manually downgrade to a earlier firmware?

 

the camera is on 1.080.22.1_42_39af8c3

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jguerdat
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You can always check firmware versions and when they were released at:

 

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/m-p/1920885#M791

 

It's possible the recent release did change something but it's not possible to downgrade so you need to try things to troubleshoot. I'd start by rebooting the cameras (or hub) as well as using a WiFi app on the phone to see what the signal is like at the cameras. Look for something that is new or moved that also uses the 2.4GHz band that could be interfering.You could also try removing one camera and connect it back again to see if that makes any difference.

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