400 Too many requests -error when trying to login to my account with 2FA

[Mäyris]

I am getting 400 Too many requests -error when trying to login to my account with 2FA.

This started when I bought a new phone and verifications went to the old one until I managed

to change the new phone as a trusted device. Now I can't login to my.arlo.com because the site says

"Too many requests". Also my Home Assistant api gets the same error. How do I get rid of this error?

[BrookeN]

Can you try clearing all open pages within the device and then restarting it to see if you can log into the app on the phone. 

For the web browser you can either try to use a different browser or clear the cache and cookies to see if that helps. 

[WinNwa]

I have exactly the same problem. I can't add my new phone as a trusted device. I tried clearing cache memory, rebooted all devices; made sure I have latest versions of the app on both my old and new phone but nothing is working. Will the 'too many requests' clear overnight?  Arlo is now not evening recognising my laptop as a trusted device, which wasn't a problem before. Any help would be greatly appreciated.

[BrookeN]

Were you able to get into the account or are you still seeing the same error?

[WinNwa]

I still can't get in. I'm now getting the 'unknown error' message. I've tried logging in from a different laptop/browser and am getting the same message on all devices.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[WinNwa]

The error/block has now been cleared! I have been able to confirm my laptop and new phone as trusted devices. Thank you for your help, 'really appreciated.

[ian3229]

pretty sure someone hacked my account...i cant even log in with my comuter yes i cleared cookies....ive been using this device for a while now and now it says its not a trusted device and wont let me put in code because it says too many requests...very concerning...

[ian3229]

i dont recommend these cameras to anyone...

[BrookeN]

@ian3229 I have responded to your concerns in a different post. 

[ARSEMA]

The same problem. I think Arlo is having problems with theyr system or servers... On android phone it was working well yesterday in the morning, in the luch time it just stopped working, asked to log in again. And it does not recognise the phone, so sends some kind a message to somewhere... To there I don't know.. I choose another metod of approval, by email, I get the code, I enter it, but yesterday it prompted Invalid data error, today it prompts Too many requests. I am loged in on another phone, it is working fine. But from any other device I can't log in.  Are there any solutions?

[BrookeN]

@ARSEMA were you able to get logged into the account. If not, can you please dm me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[petrosoh]

I have not been able to login to my Arlo Secure app for almost 12 hours. Verification went to my wife's old Iphone which is no longer available. I cannot change or update the approved phone since I am not able to login to my account. I have changed verification to my email numerous times. Once I enter 6 digit code, the "Too many request" message pops up. I tried this after 3 hours thinking it might have cleared the message but to no avail. I cannot find any customer service phone.  I have 8 Arlo pro 4 cameras, and I need to login to my account sooner than later. 

[ARSEMA]

Try rebooting your Arlo station ( unplug from eletricity for a few min). It helped me. Those, who are not recognised, you will still need to be confirmed (by another device, that is connected or email), but ir will stop prompting errors. 

[BrookeN]

@petrosoh Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.