when I press the reset button on the 4040 camera and the App does a search it can not find the camera.

[Popa41]

I have had a basic Arlo VMC4030 plus  an Arlo Pro3 VMC 4040p both running with no problem for a few months through an Arlo base station VMB4000.

the battery gave up on the 4030 and I have been unable to recharge it, either a faulty battery or charger. I also charged the 4040 and that disconnected from the base station, since then I have tried to reconnect the 4040 with out success. I have tried resetting the base station , disconnecting it and re connecting it, and it appears to be set up properly, and shows up connected on the App. However when I press the reset button on the 4040 camera and the App does a search it can not find the camera. I must have tried over 20 times and it just will not connect.

Help please!!

[StephenB]

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@Popa41 wrote:

I have tried resetting the base station , disconnecting it and re connecting it, and it appears to be set up properly, and shows up connected on the App. However when I press the reset button on the 4040 camera and the App does a search it can not find the camera.

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If the camera is still in the account, then try removing it, and then use "add device" to add it back.

You can also try the hardware reset - opening the camera button and holding the sync button inside until the LED flashes amber (about 15 seconds).

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@Popa41 wrote:

the battery gave up on the 4030 and I have been unable to recharge it, either a faulty battery or charger.

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The pro needs a charger that supports Qualcomm Quick Charge.  You could do a risk-buy of a replacement charger (or get a standalone charging station).