vmb4540

[Nzjunt02]

My cameras went offline started 6/10/22 and So decided to reset and deleted the original entry of the base. Tried to add back the device but new system could not discover the base. So my question is why the base station could not be discovered when trying to add?

[jguerdat]

If everything is gone from Settings, My Devices, try holding the hub's reset button until the LED starts blinking amber (>15 seconds). See if you can then claim it. You might also want to try both the app as well as the web client.

[Nzjunt02]

Thanks for the help.

Base Station shows connected to Internet and shows the solid blue, but under "my devices" no device showing to do edit, no detailed information on the base station to adjust.

I can still access the live cameras from the apple home app, so I 'm assuming it is connected but then again Arlo app does not show the information for me to connect the cameras.

[jguerdat]

Try rebooting the phone and reinstall the app. Also try the web client to see if everything is there.