pro 3 all of a sudden, I cannot log in with the same info used for years. no "help" works.

[michiosatake]

pro 3 all of a sudden, I cannot log in with the same info used for years. no "help" works. no "pencil" icon push notification does not go to the email.  this is not nice.

[jguerdat]

Are you using the app or a computer browser? For the app have you rebooted the phone and reinstalled the app? For a browser, try clearing the cache and cookies or even try a different browser.