Arlo|Smart Home Security|Wireless HD Security Cameras
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Samsonhuynh
Follower
Follower
‎2021-10-31 10:43 AM

Hi technician

i bought arlo pro 3 set in Costco about 10 months ago, Now one of 3 camera not sync with Hub, but other 2 camera synced and working well, i tried reinstall arlo app, removed and installed again many times but, sometime that camera connected with Hub but it is very slowly and not save in storage USB...

please guide me sync or warranty it.

Thanks
Huynh

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dcfox1
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Master
‎2021-10-31 02:07 PM

This is a general user forum not Arlo support. Since you are still under warranty and can call them you should contact Arlo support using the support setting in the App the options are there.  Some may respond with suggestions but to start try moving the cam closer to the hub since it connects some times to  test if it is signal problem or interference. Also try rebooting the cam by removing the battery and reinserting it.

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