change arlo-id

[AJ99]

How do I change the Arlo-id? I don't mean the email-adress that I change under my acconut settings. When I get a Invoice , on the top there is a field with Arlo-id, and it is my old email-adress. I have changed the email-adress in the app to the new one but it still is the old on the invoice! The big problem is that another company owns the old email now so they are getting emails now about my account! Please help!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.