arlo went smarthub & cameras went offline; removed them and can't add them back

[par42069]

everything went offline and said it wasn't communicating according to the app (the smarthub had a solid blue led), even though it had a ping response from my pc and the router said it was online. so, i went to remove it and now it says the server is taking too long to respond for the firmware update and won't let me continue, so i can add the cameras. this is really frustrating and reading the new eol terms is kind of disappointing, i hope that's not my problem.

[par42069 · Accepted solution]

ended up using the reset pin on the back of the smarthub and after naming it something completely different it decided to go through the update process, even though i had the latest firmware.