Wife's app will not upgrade to the new experience

[Jonesin]

My and my son's phone apps are upgraded to the new experience, but when I try to upgrade my wife's it keeps failing. I think we all need to be on the new version for her to be able to see the cameras. I've tried multiple times, but keep getting an error when I upgrade her's. 

[StephenB]

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@Jonesin wrote:

My and my son's phone apps are upgraded to the new experience, but when I try to upgrade my wife's it keeps failing. I think we all need to be on the new version for her to be able to see the cameras. I've tried multiple times, but keep getting an error when I upgrade her's. 

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How are you doing it?  The "hack" method is what I suggest.   Go into "Add device" in her account, and start to add a Pro 5s camera.  That will fail since there is no camera to add.   But the process will migrate her to "Feed" before she gets stuck.

But there is a simpler way.  That is to have her use your account credentials on her phone.  Arlo didn't used to allow that, but that changed a few months ago.

[Jonesin]

So I'm forcing the upgrade by adding a device then selecting a security system. My son had done that before me and therefore could not get the cameras to show up unless I upgraded to the new experience. That's how I did my phone too. I got the error once, but hitting retry worked. It won't with my wife's. 

[StephenB]

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@Jonesin wrote:

I got the error once, but hitting retry worked. It won't with my wife's. 

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Is her app up to date?

Have you tried just logging into her phone with your credentials?