Why is my camera not recording

[Star3224]

Looking to get help for my camera that’s not recording. It show motion but doesn’t record

[StephenB]

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@Star3224 wrote:
Looking to get help for my camera that’s not recording. It show motion but doesn’t record

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First thing is to check the subscription status.  The Pro 3 requires a subscription for cloud recording.  

[Star3224]

How do I order subscription

[StephenB]

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@Star3224 wrote:
How do I order subscription

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Go into settings in my.arlo.com - you'll see subscription on the left pane.

If you are a new customer, you should have automatically gotten a trial subscription.  If that didn't happen, make sure you are in a country where Arlo offers subscriptions. https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...