Videos stored on Arlo are not available. vmb4540r2

[linsleym]

Videos stored on Arlo are not available. 

vmb4540r2

1.21.1.0_1397_898b168

pro 3

Arlo is no longer saving videos locally although I'm receiving push notifications that there is activity. I've checked the setup and 'motion is detected' and 'record video' are enabled. Also I'm not able to access my saved videos although I've checked my setup and it says that the storage status is 'Ready'. I do not have a subscription. I've unplugged and replugged my power, internet cable and hard drive. This has been working just fine. Any help will ne appreciated. Thanks,

[StephenB]

Are you getting an error when you access local storage?  Or just seeing no video?

Have you tried ejecting the storage, connecting it to a PC, and seeing what videos are stored?

Also, does your app ui show "Library" at the bottom?  Or does it show "Dashboard" and "Feed"?

[linsleym]

Hi Stephen, Many Thanks for your reply.

When I go to the 'Library' tab in the app I get the message 'Videos Stored on Arlo are not available. Please check your connection settings' 

I ejected the drive this morning and attached to my PC and can see that videos are being stored. Video from this morning were stored and I could view them on my PC.

'Library' is shown in the app.

Thanks again!

[StephenB]

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@linsleym wrote:

Hi Stephen, Many Thanks for your reply.

When I go to the 'Library' tab in the app I get the message 'Videos Stored on Arlo are not available. Please check your connection settings' 

I ejected the drive this morning and attached to my PC and can see that videos are being stored. Video from this morning were stored and I could view them on my PC.

'Library' is shown in the app.

Thanks again!

---

Ok.  Have you tried disabling mobile data on the phone, and then see if that makes any difference? 

If you have port forwarding set up, I guess you could try a similar test with wifi disabled.

[linsleym]

Hi, I tried turning iff

mobile data, same results. I do not use port forwarding. Any other suggestions would be greatly appreciated! Thanks 

[ShayneS]

@linsleym Are you still experiencing this issue? 

[linsleym]

Yes I am. Any help would be greatly appreciated. Thanks

[ShayneS]

Can you provide a screenshot of the error message? 

[linsleym]

A screen shot of the msg and a screen shot showing no videos registered today. Although if I take the hard drive and hook it to my PC I can see the videos saved today Corresponding to the notifications I've received. Thanks

 

 

 

[linsleym]

Any suggestions would be greatly appreciated! Thanks 

[kennyxing]

I also experienced the same thing very recently. there were a lot of similar discussions in the forum in the past, and it was due to firmware issue. Not sure if it's the same this time.

[linsleym]

Thanks, were you able to resolve your issue? I'm at the latest firmware but I'm still experiencing the same issues. Thanks

[kennyxing]

no it's not working.