This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Bought a Pro3 camera since one of my Pro2’s was damaged. It works with base station but will not record. No icon in the app comes up on video image to record. Is the base station not compatible with this camera?
- Related Labels:
-
Troubleshooting
Best answers
-
@KalKW wrote:
Trial period ended. I am recording locally. Camera and home base are up to date with firmware. Now what?
If you have a smarthub (VMB4540 or VMB5000), then direct access to local storage is one option. https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it
It has several limitations you should be aware of:
- No manual recordings
- no access in the web browser
- no access in friend accounts
- no thumbnails
- can be difficult to get access when away from home.
Since you don't have a smarthub, you'll need to eject the storage and connect it to a PC whenever you want to review the recordings.
Or pay for the subscription for the new camera ($2.99 per month in the US). A VMB4540 lists for ~$99, so the payback for upgrading is about 33 months. Given the reduced feature set, the subscription (IMO) is a better way to go.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@KalKW wrote:
Bought a Pro3 camera since one of my Pro2’s was damaged. It works with base station but will not record. No icon in the app comes up on video image to record. Is the base station not compatible with this camera?
It's compatible with the base (if that were not the case the camera wouldn't connect at all).
Cloud Storage with the Pro 3 (like all the cameras since the Ultra in 2018) requires a subscription. Perhaps check to see if your camera is in the trial subscription.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Trial period ended. I am recording locally. Camera and home base are up to date with firmware. Now what?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@KalKW wrote:
Trial period ended. I am recording locally. Camera and home base are up to date with firmware. Now what?
If you have a smarthub (VMB4540 or VMB5000), then direct access to local storage is one option. https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it
It has several limitations you should be aware of:
- No manual recordings
- no access in the web browser
- no access in friend accounts
- no thumbnails
- can be difficult to get access when away from home.
Since you don't have a smarthub, you'll need to eject the storage and connect it to a PC whenever you want to review the recordings.
Or pay for the subscription for the new camera ($2.99 per month in the US). A VMB4540 lists for ~$99, so the payback for upgrading is about 33 months. Given the reduced feature set, the subscription (IMO) is a better way to go.
-
Arlo Mobile App
391 -
Arlo Pro 3
7 -
Arlo Secure
2 -
Arlo Smart
307 -
Before You Buy
288 -
Features
385 -
Firmware Release Notes
4 -
Installation
338 -
Online and Mobile Apps
15 -
Service and Storage
17 -
Troubleshooting
1,769