VMB 4540 w/Pro 3 cameras

[BigGuy52]

More related to VMB4540 but since there isn't a forum . . .

I have 2 Pro 3's and a VMB4540 Hub.  I move the system seasonally from my summer home to my main home.  Since the last move in early October I am unable to connect my hub to my home network.  After many tries, including assuring the 4540 and my smart phone was connected to my network (they both were), I deleted the 4540 figuring I could re install it.  I can't!  Neither my phone or my PC (PC is hard wired to a mesh hub on the same network as the 4540 is hard wired to and I can see the 4540 on the network) can re install the Hub.

Do I have any good options?

[StephenB]

Did you try a paper-clip reset of the smarthub?

[jguerdat]

Any chance you have a VPN enabled? What is the hub's LED showing?

[BigGuy50 · Accepted solution]

Sorry for the new user name. I couldn't log in with my previous one for username password reasons.

Problem solved.  Did 2 things.  1) I connected the HUB to my network through the main mesh unit and, 2) I used the paperclip reset.  All good now accept for trying to figure out my old log in to this site.  I am horrible with username/passwords

StephenB - Thank you for the response.  That was my plan originally but, I had forgotten my password, and the password reset on the app asks for your old password.  I didn't want to do a factory reset until I made sure I could log in.  At that point I had totally forgotten that I could log thru the web.

jguerdat - I don't have VPN.

Thanks to both of you for your help.