Unable to turn off siren

[Sigomez]

Hi everyone, I have a few pro 3’s that I have the siren to activate on the camera when it detects motion at night. I recently ran in to a problem that whenever it does detect motion I am unable to stop the siren via the App, I know in the past I didn’t have this issue. I have tried removing and re-adding the cameras and restarted the base station. Any help will be greatly appreciated.

[JamesC]

Sigomez,

What is preventing you from deactivating the siren? What happens when you use the app in your attempt to deactivate?

JamesC

[Sigomez]

Hi James, 

In the past i would receive the notification and be able to go in the app and turn off the siren. Recently i am just receiving the notification and when i go into the app i am able to hear the siren on the live feed but unable to turn it off. 

[MattyIce]

I have the same exact issue. It started over the last month or so.

[MattyIce]

When my cameras trigger the motion siren I am unable to turn them off via the app. Previously there has been a slide bar that pops up to turn it off; this does not show up anymore and the siren has to go off on it's on. This is a big problem for neighbors when my cameras detect irrelevant motion. Please help with this solution. 

[Sigomez]

I tried resetting the base station and removing the cameras and still no luck in finding a solution.

[JamesC]

The development team is working on a fix for this issue that should be available soon. I will provide an update once more information becomes available.

JamesC