Arlo|Smart Home Security|Wireless HD Security Cameras

Unable to enter Canadian postal code. Can't sign up for Smart Plan.

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PaulinCanada
Aspirant
Aspirant

 I have been trying for over 3 weeks to sign up for a Smart Plan. 

Arlo won't accept a Canadian Postal code.

I have been on the phone 4 times with support  (the last time 2 hours and 20 minutes.)

No solution.

I was told that it has been escalated to the next level and a rep would contact me. That was a week ago.

Model: VMB4540 | Arlo Pro 3 SmartHub
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Kaynadian
Luminary
Luminary

Have you tried putting it all together with no spaces? I entered mine in and everything worked.

 

Also, make sure you are using browser and not an app.

PaulinCanada
Aspirant
Aspirant

I tried with the hyphen and without. It didn't work.

That's what the support team suggested after 2 hours on hold.

I also tried capitals and small case letters. Neither worked.

 

JamesC
Community Manager
Community Manager

PaulinCanada,

 

I've escalated your ticket and requested an update. An agent should be reaching out to you with new information shortly.

 

JamesC

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