Unable to access Iibrary from mobile app

[jason78quek]

Hi,

    I just setup my ARLO3 with 4 ipcams.   I have configured portforwarding  and assign static IP to VMB4540. 

For portforwarding setting, the status show Available
a sandisk thumbdrive 128Gb attached to the base hub, and Local Storage Status show Good.

So I assume settings is almost correct.  All the IPcams is connected to SmartHub. 

    When I tried manual recording from the Arlo app, it didnt show up in the library if view from app.  However, if I login via web browser, the library show the recording video.  What is wrong with it?

[jguerdat]

For whatever reason, manual recordings aren't recorded locally.

[jason78quek]

But I can access the recorded videos if view from laptop from home.

[StephenB]

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@jason78quek wrote:

But I can access the recorded videos if view from laptop from home.

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Yes, but those are in the cloud, and not locally stored.  The web client doesn't give you access to the locally stored recordings.

[jason78quek]

So for those locally stored  videos in the USB storage, is it possible to view from mobile app?

[jguerdat]

That's been available for some time now when using the app. In the library, it shows Cloud at the top. Click on it and select your local storage.