Two types of cameras not recording to hub

[crzyslydog]

I have a WMB4500r2 base that has recorded for more than 2 years to the hub.  I recently bought an Arlo Pro 4 that is mentioned to not need a subscription if it is connected to the hub.  Everything was working fine for quite a few months since getting the Pro 4. 

However, all of a sudden there are 2 cameras that will not record to the Hub.  One is the Pro 3 and the other is the Pro 4.  Altogether, I have 3 cameras (two Pro 3 and one Pro 4).  I have deleted the Pro 4 and re-synced.  I have not deleted the Pro 3 to re-sync. 

After recreating the previous mode that this was working under it fixed it for a short time.  Now only the one camera in my backyard is recording to the hub. 

I've also attempted to record locally with a flash drive and that is not working either.

[StephenB]

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@crzyslydog wrote:

I have a WMB4500r2 base that has recorded for more than 2 years to the hub.  I recently bought an Arlo Pro 4 that is mentioned to not need a subscription if it is connected to the hub.  Everything was working fine for quite a few months since getting the Pro 4. 

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Actually both Pro 3 and Pro 4 cameras need a subscription for cloud recordings.

There is a direct access to local storage feature in the VMB4540 and VMB5000 smarthubs, but that is not available in your VMB4500.  It supports recording, but not playback.

[crzyslydog]

So....  I recreated my custom mode for how I prefer my monitoring.  Both Pro 3 cameras are fine now and can view the video from the app.  However, the Pro 4 is not.  I have also paid for the subscription and still nothing. 

I have deleted the device and synced it back to the hub.  Still nothing being saved or visible for the Pro 4.

[StephenB]

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@crzyslydog wrote:

So....  I recreated my custom mode for how I prefer my monitoring.  Both Pro 3 cameras are fine now and can view the video from the app.  However, the Pro 4 is not.  I have also paid for the subscription and still nothing. 

I have deleted the device and synced it back to the hub.  Still nothing being saved or visible for the Pro 4.

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Can you make a manual recording while livestreaming the Pro 4?

[crzyslydog]

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@StephenB wrote:

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@crzyslydog wrote:

So....  I recreated my custom mode for how I prefer my monitoring.  Both Pro 3 cameras are fine now and can view the video from the app.  However, the Pro 4 is not.  I have also paid for the subscription and still nothing. 

I have deleted the device and synced it back to the hub.  Still nothing being saved or visible for the Pro 4.

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Can you make a manual recording while livestreaming the Pro 4?

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No I cannot.  The circle representing recording option does not exist.  Only sound, Mic, and spotlight.

[StephenB]

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@crzyslydog wrote:

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@StephenB wrote:

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@crzyslydog wrote:

So....  I recreated my custom mode for how I prefer my monitoring.  Both Pro 3 cameras are fine now and can view the video from the app.  However, the Pro 4 is not.  I have also paid for the subscription and still nothing. 

I have deleted the device and synced it back to the hub.  Still nothing being saved or visible for the Pro 4.

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Can you make a manual recording while livestreaming the Pro 4?

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No I cannot.  The circle representing recording option does not exist.  Only sound, Mic, and spotlight.

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If the Pro 4 is in a subscription plan, then you can access phone support through the app.

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.