Trusted Device was removed from iPhone and now can't add it back

[Sally_999]

Hello, 

I am using the ARLO app on my iPhone.  The original trusted device was removed from the iPhone, and now no matter what I do: going to settings in my.arlo.com to make the iPhone a trust the device, I can't make the iPhone a Trusted Device to receive two step verification code - Trusted Device is greyed out in ARLO app.   Also, Face ID is turned on in ARLO app, but is it is not shown on Face ID & Passcode in my iPhone; therefore, Face ID does not work.  Please fix the problems so I can get two step verifications and Face ID login.  Thanks much.

[BrookeN]

Can you please try the steps to make sure the old device is removed and that you add the new device following the steps within this link:

https://kb.arlo.com/000062579/Why-isn-t-two-step-verification-working

https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings