There was an error obtaining your library. Arlo team is working on this issue

[Chris_001]

When accessing the library I'm getting the error "There was an error obtaining your library. Arlo team is working on this issue".

I've been able to access the recordings before but since the last week I'm getting the error.

To resolve it I've tested (without success)
-Reboot smarthub
-Disable / Enable USB storage
-Log out and in of app
-Reinstalling the app
-Formated the old USB
-Attached new USB stick

I'm not sure how I can continue to troubleshoot this, please help.

[Meikle485]

I am at this point searching for some obvious plan.

[jguerdat]

Is there a VPN at work anyplace? If so, try disabling it. Do you have port forwarding or VPN access set up for remote access? If so, try disabling it.

[Chris_001]

No VPN is used to access the SmartHub, my phone is on the same network/subnet.

[JamesC]

Chris_001,

If you connect your mobile device to mobile data rather than WiFi, do you experience the same behavior?

JamesC