The camera will just not record “me” do biz are!!!

[Hideyo]

This sounds very odd - but the camera will detect me (my motion) but will NOT record me. I was within the zone for a long time abd the night light came on but no notification or no recording in the library - this happens all the time - but it will record other people !! So strange - why is this happening - so frustrating. I am about to return the camera - NOT reliable at all - this happens almost EVERY DAY!!

[Trifecta5000]

I’ve had the same issue and have found a common point of failure but can never get someone to look into it. It’s obviously a firmware problem but all they do is tell u to reset it witch works for a little while and then the problem is reoccurring. Save yourself the trouble and return them while u can

[jguerdat]

Is the camera activated in Arlo Smart? Depending on the settings, it may be that Smart isn't detecting you as a person. Try moving the camera in the Smart Notifications settings to the deactivated area to see if that helps.