Subscription menu missing from settings & Pro 3 smart features dropped post-renewal on 1 August.

[IHJ]

My Arlo Secure subscription renewed on 1 August 2026. Until 31 July both Pro 3 cameras correctly identified People and Vehicles. Immediately after the renewal, both cameras changed to reporting only Motion. The Smart Detection/Object Detection settings have disappeared from both the web portal and the iOS app. My receipt shows two active Smart Elite Single Camera subscriptions (Qty 2). Please refresh or reassign the Arlo Secure entitlement on my account.

[jguerdat · Accepted solution]

It sounds like you have an old, legacy subscription. If so, cancel the existing subscriptions and subscribe to current ones.