Still being charged for cancelled subscription

[Ausian00]

I would like for ARLO to stop charging me for a service, that their records show was "cancelled in February of 2021.  We have sold the home that the cameras were being used at and the cameras stayed with the house. 

I have tried to use their website to cancel the payment information, but the page won't load?  

[ShayneS]

@Ausian00 

Thank you for this information, I have notified support and someone will be reaching out to you as soon as possible. 

[LinleyK]

I'm having the same problem.
I cancelled my subscription late September 2023 and I have been charged twice more. I cannot log in as I cancelled my subscription and it does not recognise me 

[ShayneS]

Hi @LinleyK 

Thank you for providing your feedback. I have notified the appropriate team and someone from Support will be reaching out as soon as possible.