Solar Panel taking Cameras offline

[KeithA1974]

Hi all

I installed Arlo solar panels, not copies, and they were working fine until recently. They have both started taking the cameras offline. Once thay are unplugged from the camera, the cameras are fine. Does anyone have a solution, or is it a case of return them. FYI I have a third camera without a solar panel, I hooked it up to them and it also went offline.

Thanks

[Streak2]

Try and charge your cameras to 100% using the mains and then reattach the panels.

[KeithA1974]

Tried this, worked initially, then same thing happened, both cameras at 95%. Interestingly enough, this was after heavy rain both times, which leads me to think the panels may not be that waterproof. Now both cameras work but they don't have the solar panel icon in the bottom. 

[ShayneS]

Are you still experiencing this issue? 

[felixoh]

I am having this issue still.  Changed to a different camera, numerous fully charged batteries.  Using an Arlo Pro 3 with Arlo solar panel.  It appears the firmware was updated recently, could that be root cause?

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[layman271]

hmm, I wonder if I am having the same problem. My camera has been going offline and I've had to reset it multiple times and it only stays online for a few minutes. I recently hooked up a solar panel. the camera has been in the same place with no problem for a year.

[StephenB]

---

@layman271 wrote:

hmm, I wonder if I am having the same problem. My camera has been going offline and I've had to reset it multiple times and it only stays online for a few minutes. I recently hooked up a solar panel. the camera has been in the same place with no problem for a year.

---

Try disconnecting the panel, and see if the problem resolves.

[Fleksjon]

I have the same problem. Fully charged lasts for some hours. But then it gets disconnected. 

[ShayneS]

@Fleksjon 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.