SmartHub not saving clips

[steve_straus]

After reading other people's issues with the same problem I can't find a solution to getting the clips to be saved to my hub via a USB drive. I have the newest version of the APP with "Feed" in the bottom tray (only for cloud clips) so I understand the clips stored locally would be accessible only under SmartHub —> Storage Settings —> Local Storage Settings. View Recordings is turned on so they should be stored on my USB drive and I have plenty of storage.  

The USB stick seems to be working as I was successful in reformating it via the red button. Do I simply need to discard everything in the app and start again by first adding the hub and then my cameras?

[StephenB]

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@steve_straus wrote:

 I understand the clips stored locally would be accessible only under SmartHub —> Storage Settings —> Local Storage Settings.

Actually just SmartHub —> Storage Settings.

How big is the USB drive?  Have you tried ejecting the storage from the app, and then connect it to a PC?  Then see if you can find recordings there.

Also, are you getting notifications?  Is it possible that the system isn't armed?

[steve_straus]

The USB drive is 32gb and yes, they are recording to the drive which I can see when I eject it and plug into my PC. 

It seems to be an app issue that I can't see anything on my phone. When I refresh the Storage Settings page, I can see the refresh spinning icon but nothing ever appears for review:

 

I'm getting notifications, the clips are being stored on my USB drive, but nothing appears in the App. 

[jguerdat]

What phone and OS version? Have you tried rebooting the phone and reinstalling the app? Does rebooting the hub make a difference? Are you using a VPN?

[steve_straus]

I'm on an iphone 14 with the latest software. I haven't tried to reinstall the app but I'll give it a try. I've restarted the hub multiple times as well as reinstalling the cameras and USB stick. Nope, no VPN. Hopefully an app reinstall will fix it.