Arlo|Smart Home Security|Wireless HD Security Cameras

Smart Notifications still trigger despite being marked as unchecked

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Aspirant
Aspirant

I'm getting notifications such as movement, animals etc despite unchecking the boxes for each camera. I know this has been a recent problem but for me it's not resolved. Do I need to update the firmware or is there another solution? This is a serious problem that I really need to resolve. 

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
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Community Manager
Community Manager

NiklasH,

 

Try toggling all of your Smart notifications options on and off again and reboot your base station/SmartHub. Do you still experience the same behavior?

 

JamesC

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Aspirant
Aspirant

Hi,

I can now get the correct notifications, however everything is still being recorded. As a result I cannot active the siren if say a person shows up as it will trigger if something blows in the wind. Is this a feature or a bug?

 

Best regards / Niklas

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Community Manager
Community Manager

NiklasH,

 

Smart notifications determine what the push notification will say once motion has been detected. If the camera detects motion, that motion will be recorded regardless of your smart notification settings.

 

JamesC

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