Records problem

[Wellu]

Our one camera does not record all events. What could be the reason? For example, out of two consecutive events, only one or neither can be recorded.

[jguerdat]

It could be due to camera positioning and/or motion sensitivity. Try reading these FAQs for suggestions:

https://kb.arlo.com/37/Arlo-Camera-Placement-Tips

https://kb.arlo.com/29/How-do-I-use-position-mode-to-aim-my-Arlo-camera (you may need to use live view instead if the position mode is not there)

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[Wellu]

Hi

This is not due to location, as it may record the second event in two consecutive events. This problem started about a couple of months ago.

[jguerdat]

If you have multiple cameras, swap them around for testing to see if it's the camera or somehow the location.