Pro3 sync issue

[Retired_Member]

Cannot sync cameras to base,tried resetting, manual sync,nothing works, I had to factory reset the base before that would register. I did see the cameras working when I bought the used system.

[jguerdat]

That sounds like the original owner never removed all devices (or at least that camera) from his account when you bought it used. You can't set up a camera that's already set up so contact him to remove it from his account.

[Retired_Member]

Thanks,but I was of the understanding that when the account has been deleted and cameras and hub had been factory reset they were unregistered and I know the seller deleted his account. So if that's the case then I've got units that will never work.

[jguerdat]

That should, in fact, be true. @JamesC , @ShayneS , @BrookeN , any suggestions?