Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro 3 subscription fail

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  • ‎2021-03-01 06:47 AM
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mkearns
Aspirant
Aspirant
‎2021-03-01 06:47 AM

My free trial expired in December 2020!  Have tried a ridiculous number of time to subscribe with an error every time.  I have placed many calls and have currently 4 separate case #'s and 4 escalated conversations.  Each time I speak with someone they verify that it is an ongoing issue with many others experiencing the same issue.  $700 for 3 cameras that I cannot use now since the free trial expired is a horrible disappointment!!!!  I am awaiting a call back this time from a supervisor yet again 

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JamesC
Community Manager
Community Manager
‎2021-03-01 08:37 AM

mkearns,

 

What error are you receiving? Are you able to provide a screenshot?

 

JamesC

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mkearns
Aspirant
Aspirant
‎2021-03-02 12:14 PM

unable to authorize electronic payment!  I understand from the reps I have spoken to this is an ongoing issue!

 

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JamesC
Community Manager
Community Manager
‎2021-03-02 12:47 PM

mkearns,

 

Are you able to try using a different credit card? Do you still experience the same behavior?

 

JamesC

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