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Arlo Smart
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@Dannybear wrote:
This might help.
https://kb.arlo.com/000062240/How-does-my-Arlo-Pro-3-or-Pro-4-camera-use-2K
@rwxrwx: Note the bit that says Auto Zoom and Tracking will only be shown in 1080p. So check that setting on your other cameras.
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Thank you.
I've checked every box on the recommendations for recording in 2K but am still not having any luck. I don't have any cameras zoomed in. I don't have Auto Zoom and Tracking toggled on. My current camera settings match verbatim what the new camera settings are set for. The only difference being the new camera is set for a 3-month trial which really doesn't make a difference because I've already got a Arlo Smart Premier subscription.
I read on another thread that there are 2 versions of the Premier subscription? If it's the legacy version then maybe that's why the cams I have set up now don't upload in 2K. How would I know what version of Premier I am using would be the question?
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So, I found the problem
It does appear that I had the "old" subscription. The Premier subscription. Now I have the "new" subscription called Secure that now uploads in 2K. That's frustrating because the Premier subscription had included 2K when I initially signed up for it. Then Arlo removes that feature entirely from that subscription? Why would they do something like that? I don't recall ever receiving an email from Arlo reflecting this change.
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