Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 3 disconnects

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Krobman
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I have Arlo pro 3. Three cameras and base. 1 camera will not stay connected and it’s the closest to the base! It also has solar charger. Anyone have this issue. I’m going to move that camera somewhere else to see if it is defective.
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JamesC
Community Manager
Community Manager

 

Krobman,

 

Swapping that cameras location with a camera that is working without any issues is a good place to start to identify if the issue is with the device or it's location. While you say the camera is the closest to the SmartHub, it could be that there is a source of interference at that location that is causing an issue.

 

Please let us know the results.

 

JamesC

Krobman
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So it happened again with the different camera. Once a day it gets disconnected. The only difference is that area has a solar charger made by Arlo. I disconnected the charger and the problem went away!
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