Pro 3 camera won’t connect to base

[Doniellefh]

I bought a package of four cameras, and one base for Arlo pro three from Costco. The cameras have never connected to the base. I have tried factory reset and all other tips that I can find online. Any any advice?

[StephenB]

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@Doniellefh wrote:

I bought a package of four cameras, and one base for Arlo pro three from Costco. The cameras have never connected to the base. I have tried factory reset and all other tips that I can find online. Any any advice?

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What model base did you purchase (look for a VMBxxxx label on them).

Pro 3 cameras haven't been sold for a while now (other than the floodlight variant).  Can you double-check the packaging for the camera model info?   If you no longer have it, then

• if the camera housing opens, then open it and remove the battery - there is a label behind it.
• if the camera housing does not open, then look for model information near the charging port.  The text is small, and low-contrast, so it sometimes is hard to spot.