Pro 3 Cameras no longer connect to base station

[Discostew66]

I have 3 Pro 3 cameras. In the past month, two of them have stopped working (ie they cannot connect to the base station eg for live video streaming).

Removing the affected cameras and adding them back doesn’t fix the connection issue. Neither does rebooting the base station or removing the camera batteries.

Has anyone experienced the same issue of late?

[JamesC]

Discostew66,

Try plugging the camera in using a charging cable, allow it to charge for a short period of time and attempt a factory reset. After the reset is finished, attempt onboarding again. Do you still experience the same behavior?

How do I factory reset and re-sync my Arlo camera?

JamesC

[Discostew66]

I’ve reset, to factory defaults, both cameras multiple times and removed/re-added both cameras multiple times to no effect. Both cameras still refuse to connect for live video streaming and both cameras fail to detect any motion.

[jguerdat]

What happens if you bring a camera closer to the base?

[Discostew66]

I’ve placed both faulty cameras within a few inches of the base and still the problems persist!

[jguerdat]

While it could be that you have 2 faulty cameras, I'm kinda thinking it's a problem with the base. I'd suggest removing all devices in Settings, My Devices and start fresh. Be sure to note all settings, modes, rules, schedule, etc. to speed the rebuild.