Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

“Please Wait” continuation when trying to purchase Premier subscription

Reply
Discussion stats
  • 1 Reply
  • 726 Views
  • 0 Likes
  • 2 In Conversation
Drakethomas
Guide
Guide
I recently purchased the Arlo 3 pro camera and the base station that corresponds to the camera earlier today, will be here in about 2-3 days, and I’m trying to purchase the subscription so everything will be good to go when the camera arrives. However, when I access the “Subscription” page and login, I get a constant “Please Wait” message that doesn’t go away that prevents me from doing anything. I’m trying to purchase the premier subscription and I don’t know why I’m getting that long wait time message.
1 REPLY 1
JamesC
Community Manager
Community Manager

Drakethomas,

 

What client are you using that is behaving this way (web client on a PC or an Android device)? Do you have an existing subscription plan or are you upgrading from no plan?

 

If you have no devices at all, you will not be able to purchase a subscription until you've onboarded cameras eligible for a subscription plan.

 

JamesC

Discussion stats
  • 1 Reply
  • 727 Views
  • 0 Likes
  • 2 In Conversation