Arlo|Smart Home Security|Wireless HD Security Cameras

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Stoops2u
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My camera was disconnected so removed it and reinstalled it on my app. Once installed noticed a pinkish glow on the left side. Any ideas why this is and how to remove it?

Screenshot_20241109_122715_Arlo Secure.jpg

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StephenB
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@Stoops2u wrote:

My camera was disconnected so removed it and reinstalled it on my app. Once installed noticed a pinkish glow on the left side. Any ideas why this is and how to remove it? 


It looks like the IR (NIghtVision) filter is stuck mid-way.

 

You could try shaking the camera, and see if that knocks it loose.

Stoops2u
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Tried that, actually made it worse. Seen a somewhat simular post that said try turning it off for a bit.

StephenB
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@Stoops2u wrote:

Tried that, actually made it worse. Seen a somewhat simular post that said try turning it off for a bit.


Not sure if that will work.  Some found that running a strong magnetic over the front of the camera moved it.  You could try using the magnetic mount as the magnet.

 

Another thing you could try is disabling the spotlight/color nightvision (so the camera will record IR when it is dark).  Then put it in a dark place, and try recording.  The camera should try to shift the IR filter to cover the full lens.  Then try putting the camera into a light area, and recording (or livestreaming) again, and hopefully that will shift the filter back.

DonnieD
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Thanks for the tip. Had the same problem with the pink tint on the left side of the screen. Took the outside casing off and slapped the opposite side of the camera until it moved back into place. It took four slaps and then I heard it click into place. No more pink tint

Stoops2u
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Thank you that actually worked. Took about 8 slaps though lol

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