No acess to subscription

[Jephreyyu]

I have had the Arlo 3 with the CVR for a few months now, today all the sudden I can't access the time line and was prompted to subscribe even tho the app shows I have an active subscription. Tech support confirmed my subscription is active and then told me I need to contact tech support? Rep was unintelligible and asked me to spell my email and name over and over again, I was placed on hold for over an hour then hung up on. I then received an email saying the problem is resolved. Further inquiries were ignored. Filling a dispute with my CC right now for the subscription fee, services not rendered. Unreliable security cam is worthless

[JamesC]

Jephreyyu,

Do you have a case number I can reference for your support ticket? I'd like to take a closer look at the details and escalate your case if necessary.

JamesC