No access to local recordings on VMB4540 smarthub

[Rass]

Hi 

I have been unable to access the local recordings on my VMB4540 smarthub since the 3rd of April.

I won’t say what I think of Arlos useless helpbot!

does anyone have anyIdeas?

[StephenB]

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@Rass wrote:

I have been unable to access the local recordings on my VMB4540 smarthub since the 3rd of April.

does anyone have any ideas?

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What have you tried so far?

Also, what error are you getting?

Does your app give you a menu option for "Library"?  Or does it give you a menu option for "Dashboard" and "Feed" instead?

[Gcastaneda77]

I have a similar issue.  I bought a doorbell a year ago and the 1 year trial expired earlier this week.  Since then I have not been able to see any recordings.  I have a USB in the base station but can't access the recordings.   

[StephenB]

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@Gcastaneda77 wrote:

I bought a doorbell a year ago and the 1 year trial expired earlier this week.  Since then I have not been able to see any recordings.  I have a USB in the base station but can't access the recordings.   

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Is this with a VMB4540 smarthub?  If not, what base do you have?  

If you aren't sure, there is a VMBxxxx label on the base.

[Gcastaneda77]

VMB4000r3

[StephenB]

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@Gcastaneda77 wrote:

VMB4000r3

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Then your base doesn't support the direct access to local storage feature.

The only way to see local recordings with your base is to 

1. eject the storage
2. connect the storage to a PC
3. browse the storage, looking for the recordings.