New iphone

[Sanderschipper]

I had arlo connected to my iphone xr.   Today i got a new iphone 11 and when i start arlo i need to login.  When i do, it says, do not reckognize this device.  I then choose verify otherwise and choose : send push notification to ipad (which is also connected to my arlo).   Screen on phone says, this screen will disappear when verified.   But nothing happens.

anybody got any ideas…?

thanks

sander

[JamesC]

This is the two-step verification request. You must verify the new device before you will be able to login. Take a look here for more information on two-step verification: What is two-step verification and how do I set it up?

JamesC

[Sanderschipper · Accepted solution]

Thanks.  I finally found a number for helpdesk and they helped me to solve the problem

thanks !