Motion Not Detected and No Library Recording
Is anyone experiencing issues with their Arlo Cameras where detection isn’t being detected (no notification or library recording)? My camera detects the motion, as I see the screenshot, but I am not getting any notifications or recording. It doesn’t happen all the time but a few times a day.
I'm hoping someone could assist me, as I was in contact with a Arlo Support agent who went silent after a few days.
I'm experiencing the following issues and have troubleshooted all methods possible with Arlo:
- Notifications but no library recording (this doesn't happen for all videos, but around 30% of notifications are sent but no library recording) It was functioning normally a few days ago, but came back again
- Missed motion entirely (I set my cameras to the highest notifications and this still persists. Again, not all the time but around 20-30% of the time motion is missed, which is problematic, as I didn't buy a camera to have it miss motion!)
Would greatly appreciate any help. Thank you.
As this appears to be an ongoing issue for your system, I encourage you to continue working with the support team to resolve the issue. If you need assistance contacting support, please reach out to me in a private message with your email/case number and I will request a status update.
Hi @JamesC ,
I had a few other users on the community forum experiencing a similar issue. It was better for a few days but then the issue came back. Arlo Support was in contact with me up until Monday, but then went silent. I was a bit frustrated because during the whole time they kept requesting for recordings/video screen recording for over a week (every day I got constant requests to provide proof and I gave them each time). But they kept asking for new ones, without any solution. Something happened and things improved for about 3 days and the issue returned. I have 3 Arlo Pro 3 cameras whom are all brand new and they all experience this issue. My Arlo Pro 2s on the other hand are working just fine.
My Case Number is 41605291 I do hope for a solution because I am on paid monthly subscription, and my cameras are literally brand new, and since then my new full time job is literally troubleshooting my cameras.
Hi, can I get an update for my case? I private messaged you and commented here but no response. It's been a week since I last heard from Arlo Support, I tried to contact them and no reply. This issue has been pending for a month now!