Login problem on an android device

[Tb51]

In the past couple of weeks I'm having a problem logging into my arlo account.

I reset the password twice already, and re-installed the app, but nothing helped.

I think that I have a problem with the 2fa, but I'm not receiving any email after trying to log in.

Any thoughts?

[BrookeN]

Can you try another method for the 2FA? It should give you that option, can you try that and let me know if it works.

[Tb51]

How can I switch to a different method? I can't even access the app...

[BrookeN]

I have reached out to support regarding you being locked out of the account. They will be reaching out to you as soon as possible.