I can’t access my cameras! The APP won’t come up!

[mdiamond]

I am so frustrated not to be able to view my cameras on my Arlo Mobile App. The App comes up but does nothing and then just disappears. This has been going on for a few weeks now. I’ve had nothing but problems with the Arlo products and now that I can’t access my cameras at all, I am throwing them away and getting Ring cameras. Arlo support sucks big time! Arlo needs to learn the meaning of customer support.

[jguerdat]

What phone and OS version? Exactly what have you tried and what do you see?

[mdiamond]

iPhone 14 Pro Max, IOS Version 17.5.1

[jguerdat]

Have you rebooted the phone and reinstalled the app as well as tried a different device? As I asked before, exactly what have you tried and what do you see?

[StephenB]

You can also try opening the app with both mobile data and wifi turned off.  The app will give you an error since there is no internet connection.  Then re-enable internet, and see if you can log in.

[mdiamond]

I have the App on both my iPhone 14 and my iPad Pro. Neither would come up. I finally deleted the app and reinstalled and it worked. So far, so good. Thank you for your help.