Hub not working

[Mattman200]

Hello,
Woke up this morning to my hub flashing orange light. I've tried different cables, reset the hub (lost all cameras) last check hub was offline and now its just constantly flashing orange. Anyone got any pointers to why...

[jguerdat]

Define reset - power cycled the hub or held the reset button for >15 seconds? Also, see this link and tell us which indication you see:

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Have you checked the router to verify the hub has an IP address?

[Mattman200]

Yes done all checks. Everything is as it was before it stopped working.
I have reset 6 times without any luck. Just always reverts back to the orange flashing light. No cameras are now connected as its been reset. My router shows the hub connected by still constant flashing orange light. Spent 2 hours changing settings turning off 5hz WiFi. Turning off all firewalls etc. Still nothing but orange flashing light. No settings were changed before it stopped working. I just woke up to it not working.. 🤷‍♂️

[jguerdat]

You didn't directly answer which LED indication was seen. You do say it's flashing which means no camera is found, as per the link I provided earlier. 

It may be best to drop back and punt. Remove all devices in Settings, My Devices and start fresh, as if it were a new system. Claim the hub first and then sync the cameras. Any better?

[Mattman200]

Just always reverts back to the orange flashing light. No cameras are now connected as its been reset.
As per my last message. Its been hard reset so no cameras are currently liked to this. Once it's been reset all cameras have to be added again.
So the flashing orange/Amber light saying no cameras found. The hub itself is offline on the app. If the hub is offline ofc no cams are going to be found. As without the hub the cameras don't work.
I looked at your link has I looked on all websites/outlets/forums yesterday. The flashing Amber can mean some other connection error has occurred. As per your link.
Again once the device has been hard reset all devices have been removed so there is no option to remove them separately.
The hub is the problem not the cameras.

[Mattman200]

By hard reset I mean the reset button held for 15 seconds. With a pin on the actual hub. So fully reset

[jguerdat]

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@Mattman200 wrote:
The hub is the problem not the cameras.

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Sounds like you need to use Settings, Support to access the support folks for a possible RMA if your system is still under warranty.

[Mattman200]

Thanks.
I think it's only a year had it 3 years or so now.
I have used the support before I started this and still waiting for a reply back from them.

Thanks for your help and ideas

[Wojo68]

The power in the house went out, 2 weeks ago, for about 20 min. Since then, I’m having the same problem you are. I’ve tried everything. If you found a solution, PLEASE, let me know. Thanks man. 

[Mattman200 · Accepted solution]

Got mine working again by constant resetting. I mean reset wait and keep trying till it works. No settings were changed. I did turn my security off completely on my router. That could have helped but... at the same time I turned it off and reset about 15times after that and it didn't work. Then one time it just decided to work .... alro is so hit and miss. The cameras work well then they work but.. definitely be buying something else next time