Harasment & Bodily Harm Phone messages from Arlo Customer Service Scam

[mran21]

Hello. A few months ago, my mom contacted Arlo support from within the app. The support person, turned out to be a scam and sent her an invoice which did not match what they had talked about. Before the payment was processed, she realized something wasn't right and cancelled the plan changes. The support person was very angry and since then, he's been calling my mother on a regular basis and twice, he's left messages saying that he knows she's a nasty woman and that he will break her back. My mother sent a registered mail to the head-office outlining her experience. Besides sending her a letter saying they have received her mailed letter, nothing has been done. This is beyond ridiculous that Arlo sanctioned customer support they work with in India are scammers and have the Udacity to leave threatening messages on my mother's phone call. Does anyone have suggestions on where to lodge a complaint? Thank you in advance.

[BrookeN]

I am sorry your mother is experiencing this. There is a lot of fake Arlo support phone numbers out there that scam people. In order to look into this further can you please dm me your mom's Arlo account email address? You send a dm by clicking on the envelope icon on the top right of the forum page.

[mran21]

Thank you for responding. I'll DM you. To clarify, and this is useful info for others, my mom accessed Arlo support from the Arlo app and reached a scammer who is now harassing her. She did not go looking for a phone number or online support. She opened her Arlo app and contacted support from within the app. There is a serious issue with security here.