Fraud Sites Warning

[AlanBer]

There are at least two fraud websites - myarlo.com and arloslogn.com that appear to exist to get your credentials. The second one looks somewhat legitimate. The first has been reported to Arlo multiple times. It appears that either they do not care or do not have a mechanism to protect their customers and themselves.

This post is also an attempt to see if Arlo is paying any attention to the community boards.

[JamesC]

AlanBer,

Thank you for providing this information. These websites should always be reported to: reportscam@arlo.com

For more information on avoiding fraudulent websites and support scams, take a look here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

JamesC

[AlanBer]

Thank you. Done.

Can you pass this along to first-line support? I have mentioned it several times in chats.

[StephenB · Accepted solution]

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@AlanBer wrote:

There are at least two fraud websites - myarlo.com and arloslogn.com that appear to exist to get your credentials. The second one looks somewhat legitimate.

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More info on myarlo.com is here: https://www.whois.com/whois/myarlo.com  It is hosted by GoDaddy and abuse can be reported here: https://www.godaddy.com/help/reporting-abuse-27154  Seems to me it clearly falls into the phishing category.

More info on arloslogn.com is here: https://www.whois.com/whois/arloslogn.com   It is hosted by bigrock (India), and abuse can be reported at https://www.bigrock.com/contact-us/  I'm not seeing any phishing - the only login links I find go to the real my.arlo.com.  Third party support is legal, so it might be harder to find a way to shut this down.

[AlanBer]

BigRock reported that they shut down the obvious fraud site.

Arlo said their lawyers have been in touch with the owner of myarlo.com. Third or fourth had, the owner uses the site for sharing messages with friends and family, not for fraud. I suggested that they ask the owner to add a disclaimer that this site is not an Arlo site; my.arlo.com should be used. The owner could even hyperlink to it, though that might create a risk of liability if someone hacks myarlo.com.