Floodlight pro 3 not syncing

[Jmpage80]

I have tried everything multiple times .  I have full WiFi signal. It flashes blue then never connects. Then I keep doing the same process over and over.  This floodlight is junk .

[jguerdat]

Have you reset the camera?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

What exactly have you tried and what do you see? Are you connecting to a hub or to your WiFi? WHat happens if closer to those?

[Jmpage80]

This company is horrible company.  I bought pro3 floodlights and haven't got them to work yet. But arlo has continued to steal money from my account by charging me subscription service charges for floodlights I cant get to work.  This is an absolute horrible company selling junk and stealing money from customers 

[Jmpage80]

Floodlights scan the code from phone then it just shows circle . Never connects. This product is absolute junk and the company itself is horrible at customer service. I paid $500 for floodlights that don't work and have been charged for months for subscription charges for products I haven't been able to use 

[Jmpage80]

Yes I reset them 30000 times.

[StephenB]

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@Jmpage80 wrote:

I have tried everything multiple times .  I have full WiFi signal. It flashes blue then never connects.

Are you connecting to an Arlo hub or your home wifi?

If a hub, have you double-checked that it is compatible?

• https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

VMB3xxx hubs aren't compatible, VMB4xxxx or VMB5000 are.

If Home WiFi, then

• Are you getting the chime when the camera reads the QR code?
• Have you made sure the wifi security is WPA2 (AES)

A couple of things you might also try:

• If you are using the app, then try a Windows PC (my.arlo.com).  That sometimes works when the app fails.
• If you have punctuation, spaces, or other "special" characters in the wifi name or password, then try removing them.