Only using the app. Web page is a pain because of the verification. Been down for 2 days now.
For someone here to help further it would help to narrow it down to app or web page to see where the problem is as both work fine here. Also are you on IOS or Android and app version. You could try to remove and reinstall app. If it is a pain on the web you can disable 2FA for now to test on the web.
The web does not allow you to view recordings from the base. The app has been sporadic lately. Sometimes it works and then stops. Only solution has been to restart the base several times and it finally starts working. It is just a glitchy app. It is a shame toe have such good cameras linked to a flakey app.
I've found hundreds of other customers in the community having the same issue under different posts. This has been a growing problem which I initially was able to resolve by restarting my device and or HUB. But those actions no longer work. The only way I can view the files is to remove the external memory stick and view on my desktop. It appears I've wasted a few hundred dollars in an unreliable system.