Connecting VMB4540 to Homekit - stuck at Discovering your device. Please wait' message.

[n31lp]

Hi Arlo Team,

I am trying to set up HomeKit using my iPhone on my Base station and i'm stuck at the 'Discovering your device. Please wait' message.

To diagnose I have:

Confirmed all firmware is up to date

Reinstalled the app, and have checked permissions to Home Data 

Restarted the base station with a power out/in cycle.

Looking at previous messages on here, do you need to send a token to my device?

Thanks! 

Neil.

[BrookeN · Accepted solution]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Rammie]

I have the same issue. Could you also reset my token?

[Rammie]

Anybody?

[BrookeN]

I do not see a basestation on the account to reset the token for. Can you send me a dm with the serial number or the email address account associated with the account you are needing the homekit token reset. 

[Rammie]

Sent 😊

[BrookeN]

I responded to the DM.